At LMDPRAJAPATIS, we strive to ensure our customers are completely satisfied with their purchase of authentic gemstones and jewelry. To maintain transparency, our policy is as follows:

Return Window & Eligibility

• Return Period: We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.
• Condition: To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. The Lab Certificate (if applicable) must also be returned in its original condition.
• Exclusions: Items showing signs of wear, alteration, or damage not reported upon delivery will not be eligible for a return.

Damaged or Defective Items

• Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at [Insert Your Email Here] or via WhatsApp.
• Mandatory Proof: For damaged items, a clear unboxing video or photo is required to process the claim and ensure a smooth resolution.

Return Process

• To start a return, you can contact us at sales@lmdprajapatis.com
• If your return is accepted, we will provide instructions on how and where to send your package.
• Return Shipping: Unless the item is defective/damaged, the customer is responsible for the return shipping costs.

Refund Policy

• Inspection: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Refund Method: If approved, you’ll be automatically refunded on your original payment method within 7-10 working days.
• Non-Refundable: Please note that original shipping charges are non-refundable.

Contact Information

For any questions regarding returns and refunds, please reach out to us:

• Email: sales@lmdprajapatis.com
• Phone/WhatsApp: 7976383010
• Address: Plot No. 34 Shree Laxmi Nager Sitarampura
  Jaipur, Rajasthan, 302029